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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Boy Cott

October 23, 2025

1  out of  5
rating by Boy Cott
"This is the company you work for: Congratulations! You own the company policy holders, don't be complicit! Ask about those dividends, they do not trade publically. -Discrimination lawsuits from both employees and policyholders, with allegations including unfair claims processing, discriminatory pay, and a hostile work environment. Cases have been filed in recent years and as far back as 2015. -Settled a class action for $250 million claiming it created a RICO enterprise to funnel campaign money to an Illinois Supreme Court justice who later voted to overturn a $1 billion verdict against the insurance company, according to the ABA Journal. The lawsuit claimed that State Farm used non-profit organizations to secretly fund the election of Illinois Supreme Court Justice Lloyd Karmeier. -Algorithmic bias (Ongoing): Since at least 2022, multiple lawsuits have alleged that State Farm's claims-processing algorithms are racially biased and disproportionately flag Black policyholders' claims for extra scrutiny and delays. -2025 Alabama lawsuit: In October 2025, an elderly Black couple in Montgomery, Alabama, filed a federal lawsuit alleging that discriminatory AI tools subjected their claims to heightened scrutiny, causing delays and financial hardship. -2024 Illinois lawsuit: In August 2024, a federal judge ruled that a lawsuit alleging State Farm treated claims from Black-majority zip codes in Illinois as presumptively fraudulent can move toward trial. -Discrimination during claims (2025): In September 2025, a Black policyholder in Texas filed a lawsuit alleging State Farm mishandled his auto claim and subjected him to unreasonable administrative hurdles and delays that are not typically imposed on other claimants. -Hmong American discrimination (2017): A 2017 class-action lawsuit filed in Minnesota alleged that State Farm engaged in discriminatory practices against Hmong Americans by delaying or denying auto insurance coverage, forcing them to pay higher premiums and creating financial burdens. -2015 class-action settlement: In 2015, State Farm agreed to pay $250 million to settle a class-action lawsuit. The suit alleged that the company discriminated against African American and Hispanic customers in several states by charging higher premiums and engaging in "redlining," the practice of denying insurance to certain neighborhoods based on their racial makeup. -Pay discrimination (2022): A 2022 class-action lawsuit filed by seven current and former Black agents alleges that State Farm pays its Black agents substantially less than their white counterparts due to systemic, intentional race discrimination. -Retaliation against whistleblower (2022/2024): A former employee, Carla Campbell-Jackson, was fired after a 28-year career after she reported alleged discriminatory practices against minority policyholders and employees. After filing a lawsuit in 2021, a federal appeals court ruled against State Farm in December 2024, allowing her hostile work environment claim to proceed. -Workplace discrimination (2025): In February 2025, a California state court allowed a racial discrimination and retaliation case brought by a former attorney to proceed. The former employee, an African American woman, alleges she was subjected to a hostile work environment and denied promotions. -Retaliation settlement (2024): In October 2024, the U.S. Department of Justice secured a settlement with State Farm after determining that a corporate office in Texas unlawfully fired an employee in retaliation for raising concerns about citizenship status discrimination. -Harassment and retaliation (2022): In early 2022, a former Indian American employee filed a lawsuit alleging she suffered racial harassment and retaliation. Another former claims section manager in Michigan also raised similar allegations. BOYCOTT STATE FARM, there behavior is part of the habitual problem you are witnessing all around you.They and their affiliates don't deserve your business! Your money made them number 1, together let's make them an example! Demand better, BOYCOTT STATE FARM!"
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Makayla McCartney

October 21, 2025

5  out of  5
rating by Makayla McCartney
"Jim helped me tremendously through the processing of my quote! Answered all my questions and made the application process easy and most importantly affordable!!"
We responded:
"Thank you so much fir your review Makayla! We appreciate you and thank you for your business. -Eddie"
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Jeffrey Ladd

October 17, 2025

5  out of  5
rating by Jeffrey Ladd
"Eddie was very professional! And Timely. It was a pleasure to chat with him."
We responded:
"Thank you so much for your review Jeffrey! We appreciate the kind words and thank you for your business. -Eddie"
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vivian obasuyi

October 17, 2025

5  out of  5
rating by vivian obasuyi
"Mr Eddie did an amazing job am glad I came in contact with him he was able to help out for fare prices for the insurance I wanted good discounted price he was also friendly and patience and guide me through the process am a happy customer thank you"
We responded:
"Thank you for the review Vivian! We appreciate the kind words and thank you for your business. -Eddie"
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Ashley Hurley

October 15, 2025

5  out of  5
rating by Ashley Hurley
"Chris was excellent to work with! Got me a good quote with little time and made the process very easy and simple. 10/10 would recommend to friends and family."
We responded:
"Thank you so much for your review Ashley! We build our agency off of reviews so we would definitely recommend the recommendations! -Eddie"
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Zihao Zheng

October 15, 2025

5  out of  5
rating by Zihao Zheng
"Good experience and very responsive with detailed suggestions, reasonable pricing and will share with friends"
We responded:
"Thank you so much for the review Zihao! We appreciate you and thank you for your business. -Eddie "
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Anthony Askew

October 14, 2025

5  out of  5
rating by Anthony Askew
"Amazing service, great guy. 10/10 experience"
We responded:
"Thank you for the five stars Anthony! We appreciate you and are thankful for your business. -Eddie"
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Ryan Knowles

October 13, 2025

5  out of  5
rating by Ryan Knowles
"Chris did a great job letting me know my options and taking care of everything."
We responded:
"Thank you so much for your review Ryan! We appreciate you and thank you for your business. -Eddie"
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Harsh Faldu

October 9, 2025

5  out of  5
rating by Harsh Faldu
"Chris did an excellent job setting up my policy, making the process seamless."
We responded:
"Thank you so much for your review Harsh! -Eddie"
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Munair Khan

October 9, 2025

5  out of  5
rating by Munair Khan
"I worked with Chris for a quote and had a great experience. He was prompt, professional, and transparent throughout the process. I really appreciated his excellent communication and customer service. Highly recommend reaching out to him if you’re comparing options."
We responded:
"Thank you so much for your review Munair! We appreciate your kind words and thank you for your business. -Eddie"
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Tram Nguyen

October 9, 2025

5  out of  5
rating by Tram Nguyen
"Thank you Molly Nguyen for helping us!!! She was friendly and answered all of our questions."
We responded:
"Thank you so much for your review Tram! We appreciate you and thank you for your kind words. -Eddie"
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Gloria Ashton

October 8, 2025

5  out of  5
rating by Gloria Ashton
"Mr. Jim it was a pleasure talking to you. You made me feel like I’m in the family . You deserve to be the employee of the thank you and I appreciate you very much. God bless you. Keep up the good work."
We responded:
"Thank you so much for your review Gloria! We appreciate you and thank you for your business. -Eddie"
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Olivier Gressier

October 7, 2025

5  out of  5
rating by Olivier Gressier
"Great job, friendly and welcoming. Couldn’t be better."
We responded:
"Thank you for the five stars Olivier, we appreciate the kind words and thank you for your business. -Eddie"
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Maryann

October 7, 2025

5  out of  5
rating by Maryann
"update- Called and spoke with James Hawk this morning and he was very helpful. I know if I need anything I can count on him."
We responded:
"Thank you so much for your review Maryann! We appreciate you and thank you for your business. -Eddie"
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Alice Island

October 6, 2025

5  out of  5
rating by Alice Island
"Best agent I've ever dealt with, thank you so much for everything Chris. 10/10 would definitely recommend."
We responded:
"Thank you for the review Alice! We appreciate you and thank you for your business. -Eddie"
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TazBoy07AbnR

October 3, 2025

1  out of  5
rating by TazBoy07AbnR
"Based on my experience, my sentiments are similar to the other reviewers with negative comments. To start off that one of their associates was highly rude and disrespectful, and most likely a family member, ie job security. Next is the lack of communication and responsiveness when you call them for questions or assistance. But they'll call you for marketing purposes and objectives to increase your premium. This is hardly a desirable agency to give your business and pay them commission. On top of it all, state farm was once a good company, about a generation ago. Now, they're simply horrendous to file claims with. I'll never return to this agency, nor state farm ever again. And I suggest the same."
We responded:
"I am sorry you had a less than favorable experience, I am not sure which associate you spoke with but if you could email me at eddie@eddiefromsf.com I could investigate what issue you had. I cannot look up who you are based on your display name of “tazboy” -Eddie"
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Phylecia Stewart

October 2, 2025

5  out of  5
rating by Phylecia Stewart
"5 star customer service! Very helpful and knowledgeable"
We responded:
"Thank you for the review Phylecia! We appreciate you and thank you for your business. -Eddie "
Profile photo of Jamie Lambert

Jamie Lambert

October 2, 2025

5  out of  5
rating by Jamie Lambert
"Great service"
We responded:
"Thank you for the review Jamie! We appreciate you and thank you for your business. -Eddie"
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Randall Lester

September 30, 2025

5  out of  5
rating by Randall Lester
"Sp0ke with Jim about account"
We responded:
"Thank you for the five stars Randall! -Eddie"
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Amina Tariq

September 23, 2025

5  out of  5
rating by Amina Tariq
"Very polite and professional!"
We responded:
"Thank you for the kind words Amina! -Eddie"
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Norman Spriggs

September 23, 2025

5  out of  5
rating by Norman Spriggs
"Great company, they work with you on every detail. They help improve your life with your insurance by state.Farm"
We responded:
"Thank you so much for your review Norman! We appreciate you and your kind words. -Eddie"
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Haleigh Morgus

September 23, 2025

5  out of  5
rating by Haleigh Morgus
"Jim was lovely to work with and saved me some money when I switched over to bundle with State Farm. Would recommend!"
We responded:
"Thank you so much for your review Haleigh! We appreciate you and thank you for your business. -Eddie "
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Rylie Conner

September 20, 2025

5  out of  5
rating by Rylie Conner
"Big thank you to Molly!"
We responded:
"Thank you for the five stars Rylie! -Eddie"
Profile photo of Jason Elledge

Jason Elledge

September 20, 2025

5  out of  5
rating by Jason Elledge
"Friendly, quick and easy customer service. Looking forward to being a long time customer."
We responded:
"Thank you so much for your review Jason, we appreciate your feedback! We look forward to a long business relationship. -Eddie "
Profile photo of Gabriel Rodriguez

Gabriel Rodriguez

September 17, 2025

5  out of  5
rating by Gabriel Rodriguez
"James Hawk helped me today and the service was excellent. He is respectful, kind, and hardworking. I had short timeframe to get things done and executed perfectly and quickly. Thank you so much Jim. Would definitely recommend to anyone"
We responded:
"Thank you so much for your review Gabriel! I’ll be sure to pass your comments onto James. -Eddie"